FAQ

❓ GleeMart FAQ

When can I reach customer support?

Our support team is available Monday–Friday, 10 AM–6 PM (EST). We’re closed on weekends and public holidays. We usually reply within 24 hours.

Do you ship internationally?

Yes! We ship worldwide 🌍. Enter your address at checkout to confirm delivery and see shipping estimates.

How long does shipping take?

Standard shipping: 7–14 business days after 1–2 days processing. Express shipping (if available): 1–3 business days after processing.

Can I return or exchange an item?

Yes! You can return/exchange items within 30 days of delivery if unused and in original packaging. Return shipping costs may apply.

Do you offer gift wrapping?

Yes 🎁 You can add gift wrap service at checkout for a small fee. We’ll wrap your order and include a greeting card if you like.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other region-specific methods where available.

Do you offer discounts or promotions?

Yes! We run promotions during holidays and special events. Subscribe to our newsletter or follow us on social media to stay updated ✨

Quick answers

Can I change my shipping address? Only before your order is processed. Once shipped, we can’t change it.
What if tracking doesn’t update? Tracking usually updates within 24–48 hours. Contact us if it hasn’t updated after a few days.
Are lights/electronic décor items safe? Yes, they meet US/EU voltage and safety standards. Please follow instructions.