Return & Refund Policy

At GleeMart, your satisfaction is our top priority. If you experience any issues with your purchase, we’re here to help ensure a smooth and pleasant shopping experience.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused and in the same condition as received.
• The product must be in its original packaging.
• A valid proof of purchase or order number is required.

Non-Returnable Items

Certain products cannot be returned, including:

• Personalized or custom-made items
• Perishable goods
• Gift cards
• Sale or clearance items (unless defective)

Refund Process

Once your return is received and inspected, we will notify you by email. Approved refunds will be processed automatically to your original payment method within 3–7 business days.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos or videos of the issue. We will arrange a replacement or a full refund.

Exchanges

Exchanges are available for items that arrive damaged or defective. For other cases, please request a return and place a new order.

Cancellation Requests

Orders can be canceled within 12 hours of purchase. Once shipped, cancellations cannot be processed.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrectly shipped.

Contact Us

If you need help with your order, please reach out to us:

Email: gleemart01@Gmail.com
We aim to respond within 24–48 hours.